This Privacy Policy describes the information that we collect through our website and how we use that information. The term Elegance Store, ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. 

 If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the personally identifiable information that we collect for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you. 

 We may change our Privacy Policy from time-to-time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current Privacy Policy. 

 At Ganesh Sky Balloon Delhi, We make our best efforts to deliver each item in your order within 14 working days of your placing the order, inclusive of processing time.  We strive to deliver products purchased from us in excellent condition and in the fastest time possible. If the order is cancelled, lost or UN-delivered to your preferred location, we will refund the complete order amount. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. 

 If you are not satisfied with our product? We will refund you full for the item.   1. If you have any problems with your order, if you come across any defects or in terms of fit, size or colour, we'll be happy to refund the amount. Please return the unused item with tags within 24 hours of receipt. You can initiate the returns by contacting us. Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.  2. We will refund the money. For Credit card/Debit card/Net Banking payments, it may take up-to 2-5 business days from the date we receive your return parcel, for the refund amount to reflect in your respective account (depending upon your bank).  3. Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.  Cancellation will be accepted only before the order has been shipped.